Delivery

Delivery Information

At Sukie’s Shoes, we take great care to ensure that every order reaches you swiftly and securely.

• Next Working Day Delivery
  We guarantee Next Working Day Delivery for all orders placed before 3:30pm (Monday – Friday), provided the item is available in store.

• Outlet Items
  Please note that Outlet items are typically stored at our warehouse. While we aim to dispatch these as quickly as possible, Next Working Day Delivery cannot always be guaranteed for such items.

• Economy Delivery
  We also offer an Economy Delivery Service (1–4 working days) for customers who prefer a more flexible option.

• Free Delivery
  Customers spending over £300.00 are entitled to Free Next Working Day Delivery within the UK.

• Dispatch Times
  Orders are typically packaged between 10:30am and 3:30pm, Monday to Friday.
  Orders placed after 3:30pm will be processed the following working day.
  Please note that no dispatches are made on weekends or bank holidays.

• Tracking
  Once your order has been dispatched, you will receive a confirmation email from InXpress containing your tracking details.

  Returns Policy

  We hope you love your purchase from Sukie’s Shoes, but should you wish to make a return, please note the following:

• Returns Labels
  We do not provide pre-paid returns labels in any of our parcels. Customers are responsible for arranging and covering the cost of returning items.

• Condition of Returns
  Items must be returned unworn, in their original packaging, and with all labels intact.

• Loss or Damage
  Sukie’s Shoes cannot be held responsible for any loss or damage to items during delivery — whether on original shipment or on return.

Brexit changes/international orders 

All orders outside of the UK now require customs clearance, which we will handle through our courier network. As the UK has now left the European Union, deliveries to or from are now subject to clearance delays, and import duties/taxes/fees. Duties, taxes or any admin fees are not the responsibility of Sukies, and are solely the responsibility of the customer. Any local duty or tax dispute is charged by a local tax authority, who is the point of contact for any issue or dispute. This information applies to all customers outside of the UK, regardless of country. Changes as a result of Brexit has meant increasing traffic and delays at depots across the country, for goods being delivered across the UK or internationally. This means a minority of orders may experience a delay in transit.

Free Delivery

We offer free delivery to our uk customers if you spend a minimum order of £300.

We offer free delivery to our European based clients if you spend a minimum order of £400.

We offer free delivery to our North American based clients if you spend a minimum order of £450.

We offer free delivery to our Oceanic based clients if you spend a minimum order of £600. 

We offer free delivery to our Asian based clients if you spend a minimum order of £600.

We offer free delivery to our African based clients if you spend a minimum order of £700.